Shipping & Returns
All orders placed via this website will be managed by our distribution partner, CLF Distribution, on our behalf. You will receive email confirmation letting you know when your order has been received, and when the order is being processed, and then shipped.
Which courier will deliver my order?
All UK and EU orders are shipped using our preferred couriers, DPD and the Royal Mail. The Royal Mail deliveries can take place between Monday and Saturday, whilst DPD typically deliver Monday to Friday.
DPD tracked orders
The new DPD app means you can set up your delivery preferences so you never miss a parcel delivery again.
The DPD app is free to download, easy to use and contains a host of useful features including additional delivery alerts, so you will always get the best possible delivery experience.
When will my order be despatched?
Orders placed before 10am on working days (Monday to Friday) will be processed and despatched by CLF Distribution the same day (excluding bank holidays). All orders placed over the weekend will be despatched on the following Monday. Once the order has been despatched you will receive tracking information from the relevant courier. Please ensure that you have the order delivered to an address where someone is available to sign for the delivery.
When will I receive my order?
The majority of our UK orders are delivered within 48 hours of the order being despatched, although some consignments may take a little longer. All EU deliveries generally take 3-7 days from time of despatch, but this again may take longer depending on the destination.
How much does delivery cost within the UK?
|
UK Free Shipping on orders over £35 |
£35.00 and up |
FREE |
|
DPD Tracked |
0.0 kg - 25.0 kg |
£5.99 |
|
Royal Mail Tracked |
0.0 kg - 8 kg |
£3.99 |
Channel Islands
Jersey
|
Royal Mail Tracked |
0 kg – 8 kg |
£3.99 |
|
FedEx Standard Delivery 2-3 days |
0 kg – 10 kg |
£46.94 |
|
FedEx Standard Delivery 2-3 days |
10.01 kg – 15 Kg |
£51.09 |
|
FedEx Standard Delivery 2-3 days |
15.01 Kg – 20 Kg |
£55.24 |
Isle of Man / Northern Ireland
|
Royal Mail Tracked |
0 kg – 8 kg |
£3.99 |
|
FedEx Standard Delivery 2-3 days |
0 kg – 10 kg |
£28.76 |
|
FedEx Standard Delivery 2-3 days |
10.01 kg – 15 Kg |
£31.81 |
|
FedEx Standard Delivery 2-3 days |
15.01 Kg – 20 Kg |
£34.86 |
Orders shipped outside of the UK may be subject to import duties and taxes. Please note that the customer will be responsible for any costs incurred.
If the customer does not pay the import duty/tax on time, the customers shipping fee will not be refunded when the order is returned.
Returns Procedure:
We hope you are pleased with your purchase of products. If you are not satisfied with the goods supplied and wish to return any items bought from us then we will be happy to make a refund, as long as the product is unopened and in its original condition. Please let us know, in writing, the reason for the return and any returns should be made within a reasonable time (please try and return goods within 14 days).
If you wish to change or cancel your order then you should notify our Distribution Partner, CLF Distribution in writing of your intentions. Contact CLF for our returns address and instructions:
email: customerservices@clfdistribution.com
Following receipt of the goods by us we will be happy to accommodate changes where possible or you will receive a full refund, less any return delivery and/or collection charges, within 30 days of giving us your notice to change or cancel.